Return & Refund Policy

RETURNS & REFUNDS

We strive to deliver you the best in quality and value. If, for any reason, you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase. The shipping cost should be paid by the customer.

Products can only be returned if they are in their original condition and packaging. used products or products damaged by the customer will not be eligible for refund.

Request your return authorization number by emailing the contact at [email protected] with a detailed reason for the return and pictures or a video of the product that supports your reason. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.

To assure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages.

Upon receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved, which means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. then contact your credit card company. It may take some time before your refund is officially posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you have done all of this and still have not received your refund, please contact us.

How long does delivery take?

All orders are received in 5–15 business days for customers. We process items within 3 business days. if your order hasn’t arrived within the estimated delivery time. please contact our support team at [email protected]

This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.

Can you provide me with a tracking number?

All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.

I’ve entered the wrong shipping address. Can I change it?

Unfortunately, we are unable to cancel your order once it has been processed or shipped. If you cancel your order before it has been processed or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

invalid Reasons:

The buyer no longer wants the items; this is the most common example. which we cannot honor if we want to continue offering great value. The buyer should make sure he or she wants to buy the items before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer found items cheaper somewhere else; the buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.